Privacy Policy

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Australian Hotel Hungduan

At Australian Hotel Hungduan, we are committed to protecting your personal data and privacy. In compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and recognized international standards of data protection, this Privacy Policy outlines our responsibilities and your rights as our valued guest, partner, or visitor.

We value your trust and strive to uphold high standards for the protection, security, and lawful processing of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or engage with our hotel’s services.

Australian Hotel Hungduan emphasizes the importance of privacy and data protection. Whether you are making a reservation, attending an event, or simply browsing our website, we are committed to providing a seamless experience of comfort, service, and hospitality—while protecting your personal information.

This Privacy Policy reflects our commitment and serves as a guide for the responsible use of your data. By continuing to use our website or engaging with our services, you consent to the practices described herein.

We may collect the following types of personal data:

• Full name, email address, mobile number, nationality, and birthdate
   
• Government-issued IDs (passport, driver's license, etc.)
   
• Booking details such as check-in/check-out dates and preferences
   
• Payment details (via secure and compliant payment providers)
   
• Data submitted through contact forms, event registrations, or newsletter sign-ups
   
• Technical and browsing information, including your IP address, device type, and usage behavior via cookies
   

We collect and process personal data for the following purposes:

• To confirm, process, and manage bookings and guest services
   
• To personalize and enhance your stay experience
   
• To comply with legal and regulatory requirements
   
• To maintain communication regarding your booking or feedback
   
• To send marketing communications, promotions, or updates (with your consent)
   
• For statistical, analytical, and business operations purposes
   

You will be asked to provide consent when booking a room, registering for an event or promotion, contacting us through the website, or signing up for our newsletter. Your continued use of our services and website signifies your consent to this Privacy Policy and to the collection, use, and processing of your personal data in accordance with the law.

We do not sell your personal data. However, your data may be shared under strict confidentiality with:

• Third-party service providers (e.g., payment processors, booking platforms)
   
• Government authorities when required by law
   
• Affiliates or business successors in the case of a merger or acquisition
   

All recipients are expected to protect your personal data and use it only for authorized purposes.

As a data subject, you have the right to:

• Be informed of how your data is collected and processed
   
• Access and request a copy of your data
   
• Object to processing or withdraw consent at any time
   
• Correct inaccurate or outdated data
   
• Request blocking or deletion of data, when applicable
   
• Lodge a complaint with the National Privacy Commission
   

You may exercise these rights by contacting our Data Protection Officer.

What are Cookies?
Cookies are small text files placed on your computer by websites you visit. They are used to improve your experience and track website performance.

Types of Cookies We Use:

• Analytics Cookies – Help us understand visitor behavior and website performance
   
• Registration Cookies – Help us remember your preferences and log-in details
   
• Advertising Cookies – Used by third parties to display relevant ads based on your browsing history
   
• Performance Cookies – Measure the functionality and usage patterns of our website
   

Managing Cookies
You may disable cookies in your browser settings. However, this may affect how you interact with our site or limit functionality.

To clear cookies:

1. Open your browser (e.g., Chrome)
    
2. Click the 3-dot menu > More Tools > Clear Browsing Data
    
3. Select a time range (e.g., All Time)
    
4. Check “Cookies and other site data” and “Cached images and files”
    
5. Click Clear Data
    

We retain personal data only for as long as necessary for the purposes for which it was collected or as required by law. We implement reasonable and appropriate technical, physical, and organizational measures to ensure your data is secure.

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and where appropriate, we will notify you by email or website notice.